Why replacing legacy systems is so hard in global software development: An information infrastructure perspective

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Standard

Why replacing legacy systems is so hard in global software development : An information infrastructure perspective. / Matthiesen, Stina; Bjørn, Pernille.

CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. Association for Computing Machinery, Inc., 2015. p. 876-890.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Harvard

Matthiesen, S & Bjørn, P 2015, Why replacing legacy systems is so hard in global software development: An information infrastructure perspective. in CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. Association for Computing Machinery, Inc., pp. 876-890, 18th ACM International Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2015, BC, Canada, 14/03/2015. https://doi.org/10.1145/2675133.2675232

APA

Matthiesen, S., & Bjørn, P. (2015). Why replacing legacy systems is so hard in global software development: An information infrastructure perspective. In CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing (pp. 876-890). Association for Computing Machinery, Inc.. https://doi.org/10.1145/2675133.2675232

Vancouver

Matthiesen S, Bjørn P. Why replacing legacy systems is so hard in global software development: An information infrastructure perspective. In CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. Association for Computing Machinery, Inc. 2015. p. 876-890 https://doi.org/10.1145/2675133.2675232

Author

Matthiesen, Stina ; Bjørn, Pernille. / Why replacing legacy systems is so hard in global software development : An information infrastructure perspective. CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing. Association for Computing Machinery, Inc., 2015. pp. 876-890

Bibtex

@inproceedings{1bca5c0d2d06403798697bb58dbc0c5f,
title = "Why replacing legacy systems is so hard in global software development: An information infrastructure perspective",
abstract = "We report on an ethnographic study of an outsourcing global software development (GSD) setup between a Danish IT company and an Indian IT vendor developing a system to replace a legacy system for social services administration in Denmark. Physical distance and GSD collaboration issues tend to be obvious explanations for why GSD tasks fail to reach completion; however, we account for the difficulties within the technical nature of the software system task. We use the framework of information infrastructure to show how replacing a legacy system in governmental information infrastructures includes the work of tracing back to knowledge concerning law, technical specifications, as well as how information infrastructures have dynamically evolved over time. Not easily carried out in a GSD setup is the work around technical tasks that requires careful examination of mundane technical aspects, standards, and bureaucratic forms, as well as the excavation work that keeps the information infrastructure afloat.",
keywords = "ethnographic study, excavation work, Global software development (GSD), information infrastructure, interface integration, legacy systems, outsourcing, system interfaces",
author = "Stina Matthiesen and Pernille Bj{\o}rn",
year = "2015",
month = feb,
day = "28",
doi = "10.1145/2675133.2675232",
language = "English",
pages = "876--890",
booktitle = "CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing",
publisher = "Association for Computing Machinery, Inc.",
note = "18th ACM International Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2015 ; Conference date: 14-03-2015 Through 18-03-2015",

}

RIS

TY - GEN

T1 - Why replacing legacy systems is so hard in global software development

T2 - 18th ACM International Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2015

AU - Matthiesen, Stina

AU - Bjørn, Pernille

PY - 2015/2/28

Y1 - 2015/2/28

N2 - We report on an ethnographic study of an outsourcing global software development (GSD) setup between a Danish IT company and an Indian IT vendor developing a system to replace a legacy system for social services administration in Denmark. Physical distance and GSD collaboration issues tend to be obvious explanations for why GSD tasks fail to reach completion; however, we account for the difficulties within the technical nature of the software system task. We use the framework of information infrastructure to show how replacing a legacy system in governmental information infrastructures includes the work of tracing back to knowledge concerning law, technical specifications, as well as how information infrastructures have dynamically evolved over time. Not easily carried out in a GSD setup is the work around technical tasks that requires careful examination of mundane technical aspects, standards, and bureaucratic forms, as well as the excavation work that keeps the information infrastructure afloat.

AB - We report on an ethnographic study of an outsourcing global software development (GSD) setup between a Danish IT company and an Indian IT vendor developing a system to replace a legacy system for social services administration in Denmark. Physical distance and GSD collaboration issues tend to be obvious explanations for why GSD tasks fail to reach completion; however, we account for the difficulties within the technical nature of the software system task. We use the framework of information infrastructure to show how replacing a legacy system in governmental information infrastructures includes the work of tracing back to knowledge concerning law, technical specifications, as well as how information infrastructures have dynamically evolved over time. Not easily carried out in a GSD setup is the work around technical tasks that requires careful examination of mundane technical aspects, standards, and bureaucratic forms, as well as the excavation work that keeps the information infrastructure afloat.

KW - ethnographic study

KW - excavation work

KW - Global software development (GSD)

KW - information infrastructure

KW - interface integration

KW - legacy systems

KW - outsourcing

KW - system interfaces

UR - http://www.scopus.com/inward/record.url?scp=84968877228&partnerID=8YFLogxK

U2 - 10.1145/2675133.2675232

DO - 10.1145/2675133.2675232

M3 - Article in proceedings

AN - SCOPUS:84968877228

SP - 876

EP - 890

BT - CSCW 2015 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing

PB - Association for Computing Machinery, Inc.

Y2 - 14 March 2015 through 18 March 2015

ER -

ID: 225660409