Guideline Bias in Wizard-of-Oz Dialogues

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NLP models struggle with generalization due to sampling and annotator bias. This paper focuses on a different kind of bias that has received very little attention: guideline bias, i.e., the bias introduced by how our annotator guidelines are formulated. We examine two recently introduced dialogue datasets, CCPE-M and Taskmaster-1, both collected by trained assistants in a Wizard-of-Oz set-up. For CCPE-M, we show how a simple lexical bias for the word like in the guidelines biases the data collection. This bias, in effect, leads to poor performance on data without this bias: a preference elicitation architecture based on BERT suffers a 5.3% absolute drop in performance, when like is replaced with a synonymous phrase, and a 13.2% drop in performance when evaluated on out-of-sample data. For Taskmaster-1, we show how the order in which instructions are presented, biases the data collection.

Original languageEnglish
Title of host publicationBPPF 2021 - 1st Workshop on Benchmarking : Past, Present and Future, Proceedings
EditorsKenneth Church, Mark Liberman, Valia Kordoni
PublisherAssociation for Computational Linguistics
Publication date2021
Pages8-14
ISBN (Electronic)9781954085589
DOIs
Publication statusPublished - 2021
Event1st Workshop on Benchmarking: Past, Present and Future, BPPF 2021 - Virtual, Bangkok, Thailand
Duration: 5 Aug 20216 Aug 2021

Conference

Conference1st Workshop on Benchmarking: Past, Present and Future, BPPF 2021
LandThailand
ByVirtual, Bangkok
Periode05/08/202106/08/2021

Bibliographical note

Publisher Copyright:
©2021 Association for Computational Linguistics

ID: 291812390