TY - GEN

T1 - Designing with Awareness

T2 - 21st European Conference on Computer-Supported Cooperative Work

AU - Milbak, Tina Westergaard

AU - Simonsen, Jakob Grue

AU - Hansen, Marco Bo

AU - Møller, Naja Holten

PY - 2023

Y1 - 2023

N2 - Awareness technologies are a core interest for CSCW: When people pay attention to each other's actions, it reduces the need for active communication required to accomplish the complex, cooperative work, for example, characteristic of hospitals. In Denmark, healthcare workers (HCWs) and patients face challenges with the architectural design of super hospitals. Change of workflows – most importantly, the shift to single-patient rooms in the new super hospitals - is restricted by the fact that HCWs' well-being is at risk when they have to attend to more rooms. Also, the risk of adverse events increases. The patient's well-being is at risk when they feel lonely or even forgotten in a single-patient room. In this paper, we propose an agenda for awareness technologies designed around both worker- and patient well-being. Our proposal is examined through prototyping an awareness technology, iAware. The solution draws together insights from a long-term ethnographic study (+5y) of how to design sensed environments responsibly [Anon]. Today's awareness technologies in hospitals are typically designed from HCWs' perspective. We identified 4 openings for supporting patients' and HCWs' mutual awareness of workflows: 1) progress of 'ward rounds', 2) patient 'visits', 3) patient 'calls', and 4) patient 'mobility.' We end with concluding remarks on how sensed environments can be designed with an agenda of being relevant to HCWs and patients' well-being.

AB - Awareness technologies are a core interest for CSCW: When people pay attention to each other's actions, it reduces the need for active communication required to accomplish the complex, cooperative work, for example, characteristic of hospitals. In Denmark, healthcare workers (HCWs) and patients face challenges with the architectural design of super hospitals. Change of workflows – most importantly, the shift to single-patient rooms in the new super hospitals - is restricted by the fact that HCWs' well-being is at risk when they have to attend to more rooms. Also, the risk of adverse events increases. The patient's well-being is at risk when they feel lonely or even forgotten in a single-patient room. In this paper, we propose an agenda for awareness technologies designed around both worker- and patient well-being. Our proposal is examined through prototyping an awareness technology, iAware. The solution draws together insights from a long-term ethnographic study (+5y) of how to design sensed environments responsibly [Anon]. Today's awareness technologies in hospitals are typically designed from HCWs' perspective. We identified 4 openings for supporting patients' and HCWs' mutual awareness of workflows: 1) progress of 'ward rounds', 2) patient 'visits', 3) patient 'calls', and 4) patient 'mobility.' We end with concluding remarks on how sensed environments can be designed with an agenda of being relevant to HCWs and patients' well-being.

U2 - 10.48340/ecscw2023_ep10

DO - 10.48340/ecscw2023_ep10

M3 - Article in proceedings

BT - Proceedings of 21st European Conference on Computer-Supported Cooperative Work

PB - European Society for Socially Embedded Technologies

Y2 - 5 June 2023 through 9 June 2023

ER -