Work of the Unemployed: An inquiry into individuals’ experience of data usage in public services and possibilities for their agency
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Work of the Unemployed : An inquiry into individuals’ experience of data usage in public services and possibilities for their agency. / Holten Holten Møller, Naja; Rask Nielsen, Trine; Le Dantec, Christopher.
DIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference: Nowhere and Everywhere. Association for Computing Machinery, 2021. p. 438-448.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Work of the Unemployed
T2 - 2021 ACM Designing Interactive Systems Conference: Nowhere and Everywhere, DIS 2021
AU - Holten Holten Møller, Naja
AU - Rask Nielsen, Trine
AU - Le Dantec, Christopher
N1 - Publisher Copyright: © 2021 ACM.
PY - 2021
Y1 - 2021
N2 - Public services increasingly presume a new and more active role for individuals to play in datafied society. While design efforts increasingly attempt to include stakeholders, such attempts are often limited to professional perspectives. Little is known about how individuals who are subject to these solutions experience the increasing use of data about them. One example of public services is job placement. Taking design fiction as our approach, we invited individuals enrolled in job placement (n=20) to reflect on the gwork of the unemployed', a fictive scenario where individuals make themselves eligible for support through sharing data. The fiction addresses power dynamics. The study shows how approaches, such as design fiction, are effective at including marginalized communities through changing the conditions for design. Showcasing the fictional outlook, and how the gdesign experience' can be disempowering if not qualified through a deeper critique, the paper contributes to agendas on design justice.
AB - Public services increasingly presume a new and more active role for individuals to play in datafied society. While design efforts increasingly attempt to include stakeholders, such attempts are often limited to professional perspectives. Little is known about how individuals who are subject to these solutions experience the increasing use of data about them. One example of public services is job placement. Taking design fiction as our approach, we invited individuals enrolled in job placement (n=20) to reflect on the gwork of the unemployed', a fictive scenario where individuals make themselves eligible for support through sharing data. The fiction addresses power dynamics. The study shows how approaches, such as design fiction, are effective at including marginalized communities through changing the conditions for design. Showcasing the fictional outlook, and how the gdesign experience' can be disempowering if not qualified through a deeper critique, the paper contributes to agendas on design justice.
KW - Algorithmic systems
KW - Design fiction
KW - Inclusivity
KW - Job placement
KW - Politics of design
KW - Public services
UR - http://www.scopus.com/inward/record.url?scp=85110241041&partnerID=8YFLogxK
U2 - 10.1145/3461778.3462003
DO - 10.1145/3461778.3462003
M3 - Article in proceedings
AN - SCOPUS:85110241041
SP - 438
EP - 448
BT - DIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference
PB - Association for Computing Machinery
Y2 - 28 June 2021 through 2 July 2021
ER -
ID: 281992042